Want to customize a whole new product? Chat with us!WhatsApp Icon

Customer Terms

Welcome to AM Tronics. These Customer Terms outline the terms and conditions for purchasing Products through our online store, which is managed by AM Tronics. Together with our Site Terms of Use, Privacy Notice, and Cookie Notice, as well as any additional terms set by AM Tronics and updated periodically, these Customer Terms form the Agreement governing the sale to Customers.

GENERAL TERMS & CONDITIONS

  • By placing an Order through our online store, Customers agree to be bound by this Agreement. It is highly recommended and solely the Customer’s responsibility to read the Agreement carefully before placing an Order. AM Tronics reserves the right to modify the terms of this Agreement at any time, with such changes taking effect upon being posted on the website.
  • Customers must create an Account on the online store to place an Order. Detailed information on account creation is available in the Site Terms of Use. AM Tronics reserves the right to cancel any Order and close any Account that breaches the Account creation terms specified in the Site Terms of Use.

PRICES & ORDERS

  • Customers agree to pay the full price for the Product as listed in the Product Description at the time of Order, along with any applicable installation and shipping fees. While AM Tronics strives to ensure all Product prices are accurate, errors may occur. If a pricing error is identified, AM Tronics will, at its discretion, either (1) inform the Customer and offer the option to confirm the Order at the correct price or cancel the Order, or (2) cancel the Order and issue a refund if payment has already been made. The Customer acknowledges this as the sole remedy in the event of a pricing error.
  • All prices are displayed in Kuwaiti Dinar and exclude taxes (if applicable), shipping, and installation charges unless explicitly stated otherwise in the Agreement.
  • Upon successfully placing and accepting an Order, the Customer will receive an Order confirmation email detailing the Order. AM Tronics may not retain all Order details, so it is advisable for Customers to keep a record of their Order details and email confirmation.
  • The risk of loss or damage to the Products passes to the Customer upon the first delivery attempt to the address specified in the Order. Ownership of the Products remains with AM Tronics until full payment is received. AM Tronics reserves the right to cancel any Order before dispatching the Products.
  • AM Tronics reserves the right to refuse any Order placed with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per Order. These restrictions may include Orders placed by or under the same Customer account, the same credit card, and/or Orders using the same billing and/or shipping address. In the event of changes to or cancellation of an Order, we may attempt to notify the Customer by contacting the email address, billing address, or phone number provided at the time of the Order. Additionally, we reserve the right to limit or prohibit Orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

PAYMENT

  • The online store offers several payment options, including KNET, VISA, Mastercard, and Apple Pay, which may vary at AM Tronics discretion. The applicable payment method will be shown at the final stage before Order submission.
  • For card payments, whether at the time of Order or upon delivery, by placing an Order, the Customer authorizes AM Tronics or its third-party payment processor to process and validate the card details for the Order amount. To ensure the card is not used without the Customer’s consent, we direct the Customer to the payment gateway page to enter card details as required by the payment gateway operator. The payment gateway operator may validate the card details along with other information against their databases.
  • The responsibility for validating the Customer and their card information and authorizing the transaction lies with the respective payment gateway operator and/or the card issuer, according to their terms and conditions. AM Tronics is not liable for any losses or damages resulting from fraudulent transactions due to attacks or breaches on any payment gateway operator, issuer banks, or due to the Customer’s card details being acquired by persons with malicious intent.

PRE-ORDERS

  • We may allow pre-orders for new Products before their launch. Payment for pre-ordered Products must be made in full at the time of pre-ordering.
  • Pre-orders may be subject to additional terms, which will take precedence over these Customer Terms in case of any inconsistency, unless otherwise decided by AM Tronics.
  • The official launch date for the pre-ordered Product will be displayed in the Product Description. Standard delivery timelines will commence once the pre-ordered Product is available.
  • Online discount promotions running prior to the release date of a pre-order are not applicable to pre-ordered Products. Discounts will not apply to pre-orders if their release date does not coincide with the promotion period.
  • AM Tronics reserves the right to change the release date without any liability to Customers. Additionally, we reserve the right to cancel all pre-orders without liability, except for refunding the payment according to our refund terms.

DISCOUNT COUPONS AND GENERAL PROMOTIONS

  • As part of our promotional activities, AM Tronics may issue discount coupons to Account holders or offer discounts or promotional sales for certain Products. These promotions may have additional terms, which will take precedence over these Customer Terms in case of any inconsistency, unless otherwise decided by AM Tronics.
  • Unless otherwise stated in writing, discount coupons are redeemable only for Products sold by AM Tronics and are valid only during the promotional period indicated in their terms.
  • Discount coupons cannot be partially used, used twice, or exchanged for shopping credit. Only one discount coupon can be used per transaction.
  • AM Tronics reserves the right to suspend, stop, or exclude the use of discount coupons on special promotions without advance notice.

DELIVERY

  • We will make reasonable efforts to contact the Customer prior to delivery to schedule it. The Customer must present proof of identity when requested by our delivery partner.
  • If the Customer is not present at the delivery address, the Order will be returned to our warehouse. The Customer must contact customer care to reschedule delivery within a reasonable time. Failure to do so will result in the Order being canceled.
  • Accurate delivery depends on the delivery address details provided by the Customer. AM Tronics will deliver purchased Products as soon as possible after Order confirmation.
  • The Customer can review, update, or add delivery address details for each Order.
  • While we aim to deliver Orders within the estimated timeframe, AM Tronics is not liable for delays or failures to deliver within the estimated or preferred time.
  • Delivery timelines and charges may vary based on the delivery area, season, Products, and delivery option. Indicative terms include:
    • Large appliances and items requiring installation can only be delivered during the day shift up to 4 PM.
    • Express delivery within 3 hours.
    • Express delivery cannot be rescheduled. To reschedule, contact our call center and the order will follow the regular delivery schedule.
    • Express delivery may not be available for certain areas.
  • Orders can only be delivered within Kuwait and must be signed upon delivery by the Account owner or an adult representative aged 18 years or over. The Customer must provide a correct delivery address to ensure prompt delivery.
  • For changes to the delivery address or schedule after Order confirmation, contact AM Tronics customer service.
  • The Customer will be informed of the delivery status and time. AM Tronics will try to contact the Customer before scheduling delivery to provide timing information. While we aim to accommodate preferred delivery timings, actual delivery times may vary due to uncontrollable delays.
  • In the absence of the Customer, delivery is considered complete if a family member or home cleaner signs the invoice/delivery note. Products are considered delivered in good condition upon acceptance of the delivery note.
  • Purchased Products not requested for delivery or undelivered due to the Customer's absence will be sold after one (1) month from the purchase date, and AM Tronics will refund the invoice value minus a 20% deduction.

DISCLAIMER, INDEMNITY, AND LIABILITY

  • To the fullest extent permitted by law, AM Tronics disclaim all warranties and representations, express, implied, or statutory, regarding Products and services, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Customers use the online store and purchase Products at their own risk.
  • Customers shall defend, indemnify, and hold harmless AM Tronics, its service providers and their officers, employees, and agents from any liabilities, costs, damages, injuries, claims, suits, judgments, causes of action, and expenses arising from the Customer’s misuse of the platform or Account.
  • AM Tronics is not liable for incidental, indirect, consequential, punitive, or special damages, loss of revenue, or profits. AM Tronics’s aggregate liability under the Agreement shall not exceed the Product value.